🔒 Privacy Policy

1. Overview

Flow Tech Labs ("we", "us", "our") operates the Wain platform, including the website, mobile application, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Wain. Please read this policy carefully. By using Wain, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide better recommendations, improve trust, and enhance your discovery experience.

2.1 Information You Provide

• Account Information: Name, email address, username, profile photo, and preferences.
• User Content: Reviews, ratings, photos, comments, routes, itineraries, and any other content you post.
• Communications: Messages you send to us or other users, feedback, and support requests.

2.2 Automatically Collected Information

• Device & Usage Data: IP address, browser type, device model, operating system, app version, and timestamps.
• Location Information: With your consent, we collect precise or approximate location data to show nearby discoveries.
• Activity Data: Pages viewed, searches, interactions, routes saved, and time spent on features.

3. How We Use Your Information

We use your information to operate, improve, and personalize Wain. Specific uses include:

• Provide core services: Display reviews, recommendations, routes, and map features.
• Trust & safety: Detect fake reviews, spam, and enforce community guidelines.
• Personalization: Recommend places, activities, and content based on your interests and location.
• Gamification: Track points, levels, achievements, and leaderboards.
• Communication: Send updates, notifications, and respond to support inquiries.
• Analytics: Understand usage patterns to improve features and user experience.
• Legal compliance: Comply with applicable laws, regulations, and legal requests.

Important: We do not use your personal data for automated decision-making that significantly affects you without your explicit consent.

4. Sharing Your Information

We respect your privacy. We only share your information in limited circumstances:

• Publicly visible content: Your reviews, ratings, photos, and routes are visible to the Wain community. Your username and profile photo will appear alongside your contributions.
• Service providers: We use trusted third-party services (hosting, analytics, push notifications) that process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of Wain, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you of any such change.

5. Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for login, security, and core functionality.
• Preference cookies: Remember your settings and preferences.
• Analytics cookies: Help us understand how users interact with Wain (e.g., Google Analytics).
• Location cookies: With consent, store your location preferences.

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Regular security assessments and vulnerability scans.
• Access controls and authentication protocols.
• Employee training on data protection practices.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by law.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and personal data (see Delete Account page).
• Opt-out: Disable cookies or withdraw consent for location tracking.
• Portability: Receive a copy of your data in a structured format.

To exercise these rights, please contact us at privacy@wain.com or use the in-app settings. We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we will delete or anonymize your data within 30 days, except where retention is required for:

• Legal obligations (e.g., tax, fraud prevention).
• Resolving disputes or enforcing our Terms.
• Legitimate business interests (e.g., aggregated analytics).

Anonymized contributions (reviews without attribution) may remain to preserve community trust.

9. Children's Privacy

Wain is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.

10. International Data Transfers

Wain is operated from the region where Flow Tech Labs is based. If you access Wain from outside that region, please note that your information may be transferred to, stored, and processed in our servers. By using Wain, you consent to this transfer. We take steps to ensure adequate protection for your data.

11. Third-Party Links

Wain may contain links to external websites (e.g., business pages, maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Material changes will be notified via:

• Email to your registered address.
• In-app notification or banner.
• Updated "Effective date" at the top of this policy.

Your continued use of Wain after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: privacy@wain.com
• Support: Help Center inside the Wain app
• Mail: Flow Tech Labs (Attn: Privacy), Wain Platform Team